Articles
Tag: customers
News, research, and other announcements.
![](https://www.degroote.mcmaster.ca/files/2018/07/aaron-schat1-1-1520x900.jpg)
July 18, 2018
Employees deserve to be treated with civility and dignity in the workplace, says DeGroote’s Aaron Schat
Schat, an expert in industrial-organizational psychology, knows how much aggression and incivility customer service workers face.