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Dr. Sean O'Brady

Assistant Professor

Department / Academic Area

Faculty, Human Resources And Management

Email

obradys@mcmaster.ca

Phone

DSB: 24540

Biography

Sean O’Brady is an assistant professor at the DeGroote School of Business. He is also an associate member of McMaster's School of Labour Studies, a researcher at Cornell University's Ithaca Co-Lab and a co-researcher with the Inter-University Research Centre on Globalization and Work (CRIMT). His interests span the fields of comparative employment relations and human resource management. He is currently working on projects investigating the effects of technological change on job quality in call centres and employer responses to minimum wage increases. Sean’s research has received awards from the Labor and Employment Relations Association, Society for the Advancement of Socio-Economics, Canadian Industrial Relations Association, and the Confédération des syndicats nationaux. His work can be found in Industrial Relations, the British Journal of Industrial Relations, the European Journal of Industrial Relations, and elsewhere. Prior to his appointment at McMaster University, Sean completed postdoctoral research at Cornell University, and a PhD from Université de Montréal.

Videos

Articles

A lightbulb with a glowing brain inside instead of a filament, sparking with light.
September 26, 2025 · ACCOUNTING AND FINANCIAL MANAGEMENT | ALA MOKHTAR | ALFRED LIU | ASHISH PUJARI | BENSON HONIG | BERK GORGULU | CANSU EKMEKCIOGLU | CATHERINE CONNELLY | CHRISTINE LESAGE | FINANCE AND BUSINESS ECONOMICS | HUMAN RESOURCES AND MANAGEMENT | INFORMATION SYSTEMS | KHALED HASSANEIN | LINGLING SHI | MANISH VERMA | MARKETING | MILENA HEAD | OPERATIONS MANAGEMENT | RUHAI WU | SEAN O'BRADY | SHANE SAUNDERSON | SUDIPTO SARKAR | TRISH RUEBOTTOM | YAIR BERSON | YOONTAE JEON | YUN ZHOU

Celebrating DeGroote grant success in 2025

Woman has a serious conversation with two colleagues.
January 9, 2025 · IN THE NEWS | SEAN O'BRADY

In the news: The strike is over – now what?

August 8, 2023 · HUMAN RESOURCES | IN THE NEWS | RESEARCH | SEAN O'BRADY

In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service

April 19, 2023 · AI | ARTIFICIAL INTELLIGENCE | HUMAN RESOURCES & MANAGEMENT | IN THE NEWS | RESEARCH | SEAN O'BRADY

In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls

Businessman at the airport, holding a suitcase in one hand and a phone in the other.
March 30, 2023 · AI | ARTIFICIAL INTELLIGENCE | HUMAN RESOURCES & MANAGEMENT | IN THE NEWS | PHD | RESEARCH | SEAN O'BRADY

In the News: How AI is Changing the Jobs of Call Centre Workers

Links

ResearchGate Profile  
Curriculum Vitae  

Publications

Journals

Academic Capitalism And Precarity In The Neoliberal University: Job Insecurity And Stress In Two Liberal Market Economies

Sean O'Brady    Greg j Bamber    Brian Cooper

Journal     2025

Industrial Relations Journal

Worker Voice And Mutual Gains From Remote Performance Management: Evidence From Digitalized Services In North America And Germany

Sean O'Brady    Virginia Doellgast    Jelena Starcevic

Journal     2025

Human Resource Management Journal

The High Costs Of Outsourcing: Vendor Errors, Customer Mistreatment, And Well?being In Call Centers

Sean O'Brady    Virginia Doellgast    David Blatter

Journal     2024

Industrial Relations A Journal Of Economy And Society

Negotiating Limits On Algorithmic Management In Digitalised Services: Cases From Germany And Norway

Virginia Doellgast    Ines Wagner    Sean O'Brady

Journal     2023

Transfer European Review Of Labour And Research

View more

Other

Institutional Power Resources: A Critical Analysis

Sean O'Brady    Jens Arnholtz    Bjarke Refslund

2024

Ai In Contact Centers: Artificial Intelligence And Algorithmic Management In Frontline Service Workplaces

Virginia Doellgast    Sean O'Brady    Jeonghun Kim    Della Walters    Alyssa Acevedo    Nelson Dragsbaek    Tom Hegeman    Stefan Ivanovski    Natalie Mccormick    Deepa Rajan    Ayaj Rana    Mt Snyder    Jelena Starcevic    Ines Wagner

2023

Making Call Center Jobs Better: The Relationship Between Management Practices And Worker Stress

Virginia Doellgast    Sean O'Brady

2020

The Z Effect: Employment Precarity, Covid-19 And Mental Health Impact On Hamilton's Generation Z

Jeffrey c Martin    Sean O'Brady    Elizabeth Richardson    Sharon Charters

View more
Tags:   FULL TIME FACULTY HUMAN RESOURCES AND MANAGEMENT SEAN O'BRADY
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