Dr. Sean O'Brady | Human Resources and Management | DeGroote School of Business

Department / Academic Area

Videos

Articles

A lightbulb with a glowing brain inside instead of a filament, sparking with light.

September 26, 2025 · ACCOUNTING AND FINANCIAL MANAGEMENT | ALA MOKHTAR | ALFRED LIU | ASHISH PUJARI | BENSON HONIG | BERK GORGULU | CANSU EKMEKCIOGLU | CATHERINE CONNELLY | CHRISTINE LESAGE | FINANCE AND BUSINESS ECONOMICS | HUMAN RESOURCES AND MANAGEMENT | INFORMATION SYSTEMS | KHALED HASSANEIN | LINGLING SHI | MANISH VERMA | MARKETING | MILENA HEAD | OPERATIONS MANAGEMENT | RUHAI WU | SEAN O'BRADY | SHANE SAUNDERSON | SUDIPTO SARKAR | TRISH RUEBOTTOM | YAIR BERSON | YOONTAE JEON | YUN ZHOU

Celebrating DeGroote grant success in 2025

Woman has a serious conversation with two colleagues.

January 9, 2025 · IN THE NEWS | SEAN O'BRADY

In the news: The strike is over – now what?

August 8, 2023 · HUMAN RESOURCES | IN THE NEWS | RESEARCH | SEAN O'BRADY

In The News: Why Canadians are Still Stuck on Hold Despite Rise of Automated Customer Service

April 19, 2023 · AI | ARTIFICIAL INTELLIGENCE | HUMAN RESOURCES &AMP; MANAGEMENT | IN THE NEWS | RESEARCH | SEAN O'BRADY

In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls

Businessman at the airport, holding a suitcase in one hand and a phone in the other.

March 30, 2023 · AI | ARTIFICIAL INTELLIGENCE | HUMAN RESOURCES &AMP; MANAGEMENT | IN THE NEWS | PHD | RESEARCH | SEAN O'BRADY

In the News: How AI is Changing the Jobs of Call Centre Workers

Tags: FULL TIME FACULTY HUMAN RESOURCES AND MANAGEMENT SEAN O'BRADY