Articles
Tag: AI
News, research, and other announcements.
![AI call centre assistant](https://www.degroote.mcmaster.ca/files/2023/04/In-the-News-AI-call-centre-1600x900.png)
In the News: Toronto Company Ada Support Using AI to Fully Automate Customer Service Calls
Sean O’Brady spoke with the Globe and Mail's Technology Reporter about using AI to automate customer service jobs.
![Man in suit in airport](https://www.degroote.mcmaster.ca/files/2023/03/In-the-News-AI-call-centre-thumb.png)
In the News: How AI is Changing the Jobs of Call Centre Workers
Sean O’Brady spoke with the Globe and Mail's Future of Work Reporter about how AI is changing the nature of call-centre jobs.
![Student with computer](https://www.degroote.mcmaster.ca/files/2021/03/Student-with-computer-thumb.jpg)
DeGroote added to Microsoft’s Canada Skills Program
Microsoft extends Canada Skills Program to DeGroote, enabling more students to graduate with in-demand tech skills.
![Woman wearing mask at airport](https://www.degroote.mcmaster.ca/files/2020/09/Woman-airport.jpg)
Using AI to protect air passengers in a pandemic
How do you know if it’s safe to fly? Using AI to minimize the risk of spreading disease in airplanes and airports.
![Laboratory Scientist Wearing Virtual Reality Headset Sitting in a Chair Using Futuristic Holographic Interface](https://www.degroote.mcmaster.ca/files/2020/03/AI-brain-SM.jpg)
Force for good: Jodie Lobana
"I believe that society gives us many resources to live our best life, and we need to do our duty to give back."
![McMaster World Congress Event](https://www.degroote.mcmaster.ca/files/2020/01/MWC-thumb.jpg)
McMaster World Congress 2020: AI in an “Innovate or Die” world
Four of our McMaster World Congress experts talk about their work in the Artificial Intelligence field.
![Students talking in circle with professors](https://www.degroote.mcmaster.ca/files/2019/02/068-commerce-networking-2018-1350x900.jpg)
How to stay relevant in the workplace: Maximize the human skill no machine can perform
Accountancy is changing and evolving. The profession can move with the tide, adapt and evolve.