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Dr. Milena Head

Professor / Wayne C. Fox Chair in Business Innovation / Director, McMaster Digital Transformation Research Centre / Director of the EMBA Program (acting)

Department / Academic Area

Faculty, Information Systems

Biography

Dr. Milena Head is a Professor of Information Systems, the Wayne C. Fox Chair in Business Innovation, Director of the McMaster Digital Transformation Research Centre and Director of the EMBA program at the DeGroote School of Business, McMaster University. Her research focuses on human-computer interaction and understanding how we use and misuse technology. Of particular focus, she seeks to expand understanding of marginalized groups’ (e.g., older adults) use of technologies so that digital divides can be bridged for benefits to all. Milena has received numerous teaching and research awards and is frequently called upon by the media and by community groups to speak about her research.

Articles

Links

Publications

Journals

Reducing The Incidence Of Biased Algorithmic Decisions Through Feature Importance Transparency: An Empirical Study

Sepideh Ebrahimi    Esraa Abdelhalim    Khaled s Hassanein    Milena Head

Journal     2025

European Journal Of Information Systems

The Role Of Social Media Engagement In Shaping Parasocial Connections

Thia Maheeya    Milena Head

Journal     2025

Behaviour And Information Technology

Ai-human Interactions In Healthcare: Exploring Users’ Post-adoption Behaviors Of Ai Mental Health Chatbots

Pouyan Esmaeilzadeh    Khaled s Hassanein    Milena Head

Journal     2025

Behaviour And Information Technology

Synergistic Impacts Of Online And Offline Social Participation On Older Adults’ Subjective Well-being: Evidence From The Canadian Longitudinal Study On Aging

Xuecong Lu    Jinglu Jiang    Milena Head    Surinder s Kahai    Junyi Yang

Journal     2024

European Journal Of Information Systems

Other

Recruitment And Edi Challenges In Neurois Research: A Case For Mobile Research Infrastructure

Nour el Shamy    Khaled s Hassanein    Milena Head

2025

Developing Social Capital Through Professionally Oriented Social Network Sites

Morteza Mashayekhi    Milena Head

2022

A Systematic Review Of Leadership In Online Communities: Social Leaders, Technical Leaders, And Impacts

X Lu    J Jiang    Milena Head    J Yang

Conference    2022

28th Americas Conference On Information Systems Amcis 2022